We have noticed customers have not always been able to email us photos or video of a problem part they are trying to replace, however have access to WhatsApp and a mobile phone.
WhatsApp is a free mobile messaging app with over 1 billion users, many people use WhatsApp instead of text or multimedia messages due to WhatsApp messages been free to send, this includes photo and video messages too.
With this in mind we have setup a system where customers can WhatsApp us both photos and video directly from their smartphone.
Simply save the following number to the contacts on your mobile: 07447330422
Once you have saved the above number in your address book you should shortly find us in your WhatsApp contact list with the same name you saved us as in your address book, for example “Spares 4 Repairs”.
How we use WhatsApp:
1. It's not viable for us to offer support via WhatsApp, as such will not reply to any messages on WhatsApp. We offer WhatsApp purely as an alternate way for customers to send us a photo or video who are not able to email the images.
2. We would suggest emailing us with the problem you are having first, mentioning you have sent the images or videos of the problem / part you are replacing.
3. Please help us to help you and include your email address with the image or video you send so we can easily reply via email.
Thank you for your understanding, please be aware the above number will not accept calls, sms messages or WhatsApp voice calls, it’s purely for sending us photos or videos of parts you are trying to replace.