We received a SOS email from would be Upvc Spares 4 Repairs customer Cath, requiring a replacement Acovet Upvc Door handle which was no longer manufactured.

This was no problem for Craig in our technical team who identified a retrofit replacement part we stocked (the Avocet Roto Upvc Door Handle 92pz 163mm Screw Fix Retro Replace Match).

Cath placed the order, when the handle arrived it was fitted by her 11 year old daughter! saving her over £100 compared to a quote for a repair elsewhere!

Needless to say we love to receive email feedback like this and look forward to Cath's daughter joining the team for work experience in a few years time!

Feedback from Cath below:

Hi Craig,

I just wanted to say thank you so much for advising so quickly on our replacement upvc door handle.

The handle arrived safely yesterday and it was fitted beautifully by my 11 year old daughter.

Perhaps I should send this pic to the company who quoted us £150 and whilst I fully appreciate that they have overheads, it took us less than 5 mins to fit!

I will most certainly be giving your company a big shout out on social media.

Thanks again,

Cath :) 

Cath's young apprentice hard at work: