Welcome to the next edition of our team, this is a feature on the blog where we introduce you to some of the people keeping Upvc Spares 4 Repairs running behind the scenes.

For this week’s edition I managed to have a chat with Clo, who is one of the team that processes your orders bright and early on a morning, then will "kill you with kindness" offering excellent customer service!

So, to start things off how long have you worked at Spares 4 Repairs?

It will be 5 years at the end of this month (October). I did over 4 years in the repair shop, and it will be 1 year in the processing team this year.

How did you get the job at Spares 4 Repairs?

My dad works here. I had just finished university and was looking for somewhere to work and there was a position going.

What is your day to day like at Spares 4 Repairs?

Busy and hectic, you never know what going to come in and what you’re going to deal with. But it always helps to have a good team behind you, that can make you laugh.

Do you have a favourite part of the job?

Being able to offer customer support to our regular customers. I enjoy knowing our regulars.

What would you say is the best business decision you have made?

Don’t think I’ve ever really made many of them. Progressing into the processing team and taking on a more challenging customer facing role, putting myself out of my comfort zone.

Funniest memory of event which happened here at Spares 4 Repairs?

Probably the lads in the back playing jokes on each other.

Who was your most difficult customer and how did you win them over?

I find it always best to say stay calm and kill with kindness.

Who was your most memorable customer?

A lovely man who left much kind feedback about my customer service after I help him with an issue with his delivery, by ensuring this got to him as soon as possible.

If you had to choose a favourite hobby, what would it be?

Probably Pilates and long walks, reading and listening to music.

Your claim to fame?

When Mylo and Rosie from Pulse 1 radio came to Gardinia Windows as part of their ice-cream van tour and met the whole team here. They quizzed one of the members of the team live on air. Lovely people.

Favourite movie of all time?

Pirates of the Caribbean: The Curse of the Black Pearl, Happy Gilmore, Blended, Yesterday & Jumanji.

Name your favourite cuisine?

Indian, Caribbean, Italian and Chinese.

Favourite place to go on holiday?

Somewhere warm and by a beach and local village.

Beer or Wine?

GIN!

How do you unwind?

Nice Gin and tonic, movie and good food with friends or family or a nice relaxing bath.

Do you have a personal philosophy?

"Do not seek revenge or bear a grudge against any of your people, but love your neighbour as yourself" Leviticus 19:18.

Three things people would be surprised to know about you?

I have over stretchy ligaments. I never learnt how to ride a bike. I am not interesting enough to give you a third one.

Greatest personal achievement?

Working here for 5 years and not killing anyone. Yet. Joking, finishing university.

Who has influenced you the most?

Probably my family.

And finally, the most important question… Tea or Coffee?

Coffee in the morning and tea in the afternoon.